APPENDIX 1

Flow Chart for Dispute Resolution Procedures - Informal

(Section 15)


Step 1

The complainant and appropriate representative of the other party discuss the dispute



if no resolution ↓


Step 2

The complainant notifies the Code Secretariat of the dispute and the Managing Director or equivalent officer of the other party discuss the dispute



if no resolution ↓


Step 3

The complainant notifies the Code Secretariat and, if desired, its industry association and, if requested by the complainant, the Code Secretariat or the complainant's industry association discuss the dispute with the Managing Director or equivalent officer of the other party



if no resolution ↓


Step 4

The complainant takes no further action or continues discussions with the other party or refers the dispute to conciliation (refer Appendix 2)

Note: The complainant may refer the dispute to conciliation at any time.