APPENDIX 2

Flow Chart for Dispute Resolution Procedures - Conciliation

(Sections 16 and 17)


Step 1

The complainant gives a Notice of Dispute to the other party




Step 2

The other party responds in writing within 2 business days of receipt of the Notice of Dispute




Step 3

The parties seek to resolve the dispute within 4 business days of other party's receipt of Notice of Dispute




Step 4

Either party refers the dispute to the Conciliator




Step 5

The Conciliator deals with the matter within 7 business days after the dispute is referred for Conciliation (or such longer period as the parties agree) as follows:




Step 6

If a party fails to adopt the Conciliator's recommendations: