Administration
11 Code Committee
12 Role of Committee
13 Appointment of Conciliator
14 Role of Conciliator
15 Dispute Resolution - Informal
16 Dispute Resolution - Conciliation
17 Conciliation Proceedings
18 Internal Dispute Resolution & Compliance
19 Publicity Procedures
20 Reporting Procedures
21 Retaliatory Conduct Prohibited
22 Referral of Matters to the ACCC
23 Code Review & Evaluation
24 Code Accession & Privacy Consent
Glossary

15

Dispute Resolution Procedures - Informal

15.1 Unless section 16 applies, the parties to a dispute shall undertake the following steps (as set out in the flow chart comprising Appendix 1):

15.1.1  the complainant shall endeavour to discuss the dispute with the appropriate representative of the other party with a view to reaching an amicable resolution of the dispute;

15.1.2  if, within the time considered reasonable by the complainant, either the complainant is unable to discuss the dispute with the appropriate representative of the other party or the discussions fail to resolve the dispute, then the complainant shall:

  1. notify the Code Secretariat of the dispute;

  2. endeavour to discuss the dispute with the Managing Director or equivalent officer of the other party with a view to reaching an amicable resolution of the dispute;

15.1.3  if, within the time considered reasonable by the complainant, either the complainant is unable to discuss the dispute with the Managing Director or equivalent officer of the other party or the discussions fail to resolve the dispute, then:

  1. the complainant shall notify the Code Secretariat of that fact and, if the complainant is a member of an industry association and elects to do so, shall notify the industry association of that fact and may request the Code Secretariat and/or the industry association to discuss the dispute with the Managing Director or equivalent officer of the other party;

  2. if so requested by the complainant:

    1. the Code Secretariat or, if considered appropriate by the Conciliator the Conciliator; and

    2. if considered appropriate by the complainant's industry association, the complainant's industry association,

    will endeavour to discuss the dispute with the Managing Director or equivalent officer of the other party with a view to reaching an amicable resolution of the dispute.


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Downloads:

Download the Code

Download the Signatory Application/Update Form (MS Word format)

FEDCAC Film Exhibition and Distribution Code Administration Committee View the Code introduction guidelines administration Committee Information Committee members information bulletins Code Secretariat Dispute Resolution Dispute resolution procedures conciliator's reports Conciliation